Privacy Policy

RCS Exclusive Therapy, LLC is a United States company located in South Florida. We believe telemedicine should not be bound by geological borders, and our platform is accessible all around the world.

Compliance

Last updated: April 2, 2021

This Privacy Policy describes Our policies and procedures on collecting, using, and disclosing your information—when You use the RCS Exclusive Therapy, LLC Service or visit this web site— https://rcsexclusivetherapy.com and tells You about Your privacy rights and how the applicable law protects You.

Simply put,

We only collect enough information for You to use the RCS Exclusive Therapy, LLC Service;
We do not sell Your information;
The Session (an audio/video conference) is not recorded; unless otherwise agreed upon, consent is obtained before recording a session.
If You have any questions regarding the Service and how it uses Your Personal Data, You may contact Us;
We do not directly collect or process any Protected Health Information.

These are the sections to this privacy policy:

If You are a Provider.
If You are a Patient or someone who connects to a Provider using the RCS Exclusive Therapy, LLC Service.
If You are browsing this Website as a guest.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information per this Privacy Policy. This Privacy Policy is maintained by the RCS Exclusive Therapy, LLC legal department.

Definitions

Regardless of how You use this Website or the RCS Exclusive Therapy, LLC Service, this section defines specific terms used throughout this policy.

For this policy:

You means the individual accessing or using the RCS Exclusive Therapy, LLC Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. You must be at least 18 years of age to use the Service.
Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to RCS Exclusive Therapy, LLC.
Affiliate means an entity controlled by or under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Service Provider means any natural or legal person who processes Data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a user can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing (among other things) the details of Your browsing history and/or connection information when using the Service.
Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, requestor IP address).
User is someone accessing the Website as a guest, a Provider, or a Patient.
Protected Health Information (PHI) means any health-related information as defined by applicable law.

Terms specific to the RCS Exclusive Therapy, LLC products are:

Service or RCS Exclusive Therapy, LLC Service refers to the RCS Exclusive Therapy, LLC software products accessible from the Website.
Provider means a doctor, medical group, or other healthcare professionals who have signed up as a "Provider" on the RCS Exclusive Therapy, LLC Service.
Patient refers to an individual who uses the "Patient" component of the Service using a unique URL sent by the Provider to view the Waiting Room (before the Session).
Account means an individual account created for You to access our Service or parts of our Service. This may also be referred to as Your Session or Clinic.
Website refers to RCS Exclusive Therapy, LLC, accessible from https://rcsexclusivetherapy.com
A session is secure audio and/or video communication between the Patient and the Provider—the key feature of the RCS Exclusive Therapy, LLC Service.
Waiting Room is the web page that Patients see before the beginning of a video session. The Provider may change the look and feel of the Waiting Room and upload Provider-specific content.
Provider Link is the unique URL (web address) that the Patient uses to enter the Provider's Waiting Room before a Session. An example is https://Yourclinic.RCS Exclusive Therapy, LLC /Dr. Happy

Usage Data

Usage Data is collected automatically when accessing the Service and visiting this Website.

Usage Data may include information such as Your Device's Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. However, this Usage Data is de-identified and anonymized, and not linked to a particular data. As such, it is not considered personal information; it is incidental to providing the Service.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit this Website or access the Service by or through a mobile device.

Cookie Policy

We use cookies and similar tracking technologies to track the activity on the Service and store certain information. Any use of Cookies – or other tracking tools – by Us or by the owners of third-party services used by Us serves the purpose of providing the Service as requested by You. If You opt to disable all or certain cookies, your experience may be diminished, and You may not be able to use the Service.

Please visit the RCS Exclusive Therapy, LLC at https://rcsexclusivetherapy.com

To learn more about controlling and deleting cookies, please visit this external Website: https://www.aboutcookies.org/

Children's Privacy

Our Service is not intended to be used by anyone under the age of 18. As the Services are self-administered and unmonitored by Us, it is up to both the Provider and the Patient to ensure that only adults over 18 use the Services unless parents are present and consent has been obtained.

If You are a Provider

This section applies only if You sign up and have been given access to a Provider account. Some features are not activated automatically and require explicit authorization by You.

Types of Data Collected

Personal Data

We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Also, and anything else You provide in the Waiting Room will be seen by Patients when they "enter" the Waiting Room. Such information includes:

Email address
First name and last name
Specialty
Position or Title*
National Provider Identifier (NPI)*
States licensed to practice
Mobile number*
Country, phone number *

* This information is optional.

Using the Service, You allow Us to contact You by email regarding Service features, changes, maintenance, and other products that may be introduced from time to time. In addition, if You enable email notifications within the Service, We will send You an email notifying You that a Patient is waiting in the Waiting Room.

If You wish to be notified by text message that a patient is waiting in the Waiting Room, You may optionally provide Your mobile number.

All Your data are processed in secure and HIPAA-compliant cloud services using HealthCare Blocks. This allows Us to focus on creating solutions where high security and privacy are enabled by default. We use industry-best security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of all Your data.

Single Sign-On

You may elect to log in to the RCS Exclusive Therapy, LLC Service via a third-party authentication service. This is called Single Sign-On (SSO) and means that You must first authenticate to that third-party identity provider prior to accessing the Service. Facebook and Google identity connectors are built into the Service for You to use optionally. Also, RCS Exclusive Therapy, LLC offers a custom feature whereby You may specify Your own SSO service.

Using SSO, You will be transferred to an authentication agent for that particular identity provider where Your login credentials (usually a name and password) are used to verify Your identity. RCS Exclusive Therapy, LLC does not have access to credentials used by a third-party identity provider. Once You have authenticated via SSO, a token is returned to Us indicating that Your identity has been verified, and You will be granted access to the Service.

Invitations

You may invite Patients to Sessions by the following methods:

Email sent by the Service.
Email sent by Your computer or smartphone email system.
Email sent by a web service (e.g., Gmail, Hotmail)
Mobile text message
Calendar

Any information You enter the invitation will be used to create and send the message. Once that task is completed, the Data is no longer used and is permanently deleted.

Screenshare

The Service provides a feature whereby You may share all or part of Your computer screen with the Patient, or You may request to view the Patient's screen.

There are obvious privacy issues associated with sharing one's screen. It is up to You to ensure that no sensitive or confidential information (other than that which the Patient is allowed to see) is viewable during the screen-sharing Session.

Conversely, it is up to the Patient to ensure no sensitive or confidential information on their screen before agreeing to the screen share.

Protected Health Information (PHI)

Although the RCS Exclusive Therapy, LLC Service is targeted to the healthcare community, no PHI is collected during the video conference between Patient and Provider.

Any health or other sensitive information You discuss or share with Your Patient is encrypted over a secure channel using the SSL Internet protocol. RCS Exclusive Therapy, LLC will not, and is not, able to view the audio-video component of the Session.

File Transfer

If You choose to send a file to the Patient, that file will be automatically deleted from Our server 15 minutes after the transfer completes. Conversely, if a Patient sends You a file, it will be automatically deleted 15 minutes after the transfer completes.

Photo Capture

If You capture a patient's photo, that image will be sent securely and then destroyed after 15 minutes.

Chats

Any chats between You and the Patient are temporarily stored in Your computer memory, not on RCS Exclusive Therapy, LLC servers. Your chat history stays after the Session ends, so that You may copy it to an internal system. Once the browser is closed, the chat history is permanently deleted.

Teleconsent Appointment Consent Form

You may ask or require a Patient to sign a Teleconsent Appointment Consent Form. The purpose of the form is to convey what Telehealth communication is, Patient rights, and obligations for each party. RCS Exclusive Therapy, LLC provides a template form or, depending on Your Account type.

After the Patient signs the form, it should be downloaded by both You and Your Patient.

Session Privacy

At any time during the Session, You may disable the audio, video, or both. Doing so may prevent effective communication with the Patient. However, there may be times when You wish to disable the audio or video for personal reasons. You may terminate the Session at any time.

If You are a Patient

This section only applies if You have received a unique web link (such as https://yourclinic.RCS Exclusive Therapy, LLC /DrHappy) by a Provider and wish to communicate with the Provider video conference using the Service. Some features are not activated automatically and require explicit authorization by You.

Types of Data Processed

Name to Enter Waiting Room

A Patient does not need an account or register with RCS Exclusive Therapy, LLC to use the Service.

A Provider will email or text You a Provider Website link to enter the Waiting room. When You click on that link, it will take You to the welcome screen, and You will be asked to enter Your name and click a "Check In" button.

Your name is only seen by the Provider and used for initial identification. There is no verification of the entry, nor is there a requirement to use Your full name. Your name is used only for the current Session and is not stored or otherwise used by the Service.

Session Privacy

At any time during the Session, You may disable the audio, video, or both. Doing so may prevent effective communication with the Provider. However, there may be times when You wish to disable the audio or video for personal reasons. You may also terminate the Session at any time.

Protected Health Information (PHI)

Although the RCS Exclusive Therapy, LLC Service is targeted to the healthcare community, no PHI is collected during the Session between Patient and Provider.

Any health or other sensitive information You discuss or send the Provider is sent over a secure channel using the SSL Internet protocol.

File Transfer

If You choose to send a file to the Provider, that file will be sent securely and then destroyed after 15 minutes.

Photo Capture

If Your Provider chooses to capture a photo of You, that image will be sent securely and then destroyed after 15 minutes.

Chats

Any chats between You and the Provider are temporarily stored in computer memory, not RCS Exclusive Therapy, LLC services. Once the browser is closed, the chat history is permanently deleted.

Payment Information

If You choose to pay the Provider during the Session, a credit card authorization screen will pop up asking You to provide Your name and credit card details. RCS Exclusive Therapy, LLC does not capture or utilize any information You enter in the payment pop-up screen. For more information, please visit https://rcsexclusivetherapy.com/appointments

Teleconsent Appointment Consent Form

Your Provider may ask You to sign a Teleconsent Appointment Consent Form. The purpose of the form is to inform You of Telehealth communication and Your rights and obligations. You should read the form entirely and not hesitate to ask Your Provider for any clarifications.

If You are required to sign the form, Your signature will be electronically captured using Your mouse and embedded in the form. The form may be downloaded by both You and Your Provider.

Screenshare

The Service provides a feature whereby You may share all or part of Your computer screen with the Provider. You will be sent a message to confirm that You wish to share Your screen or a specific window.

There are obvious privacy issues associated with sharing one's screen. It is up to You to ensure that no sensitive or confidential information (other than you wish to show the Provider) is viewable during the screen-sharing Session.

For instance, if You do not wish the Provider to see Your email system or other open windows, it would be best to terminate those applications before the screen share.

If You are browsing this Website as a guest

When perusing this https://rcsexclusivetherapy.com website as a guest:

We use cookies and track You for various reasons that include providing a better browsing experience (for example, unique device identifiers for advertising (Google Advertiser ID or IDFA) and tracking user behavior (knowing what pages You've visited).
No personal data are collected or requested unless You specifically wish to contact us for information (such as pricing, services, or chat).

Additional Terms

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service available to You as a registered user.
For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email,telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers, and general information about other goods, services, and events that we offer that are similar to those you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.

We may share Your personal information in the following situations:

With Service Providers: We may transfer Your personal information with Service Providers to monitor and analyze our Service's use to contact You.
For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When you share personal information or otherwise interact in the public areas (such as the RCS Exclusive Therapy, LLC community support ) with other users, https://rcsexclusivetherapy.com such information may be viewed by all users and may be publicly distributed outside. Suppose You interact with other users or register through a Third-Party Social Media Service. In that case, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile. RCS Exclusive Therapy, LLC is not responsible for postings on social media my the clients and will be deleted and removed if inappropriate or confidential information is shared.

Legal basis of processing

We may process Personal Data relating to You if one of the following applies:

You have given Your consent for one or more specific purposes. Note: Under some jurisdictions, We may be allowed to process Personal Data until You object to such processing ("opt-out") without having to rely on consent or any other of the following legal bases.
provision of Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which We are subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Us;
processing is necessary for the purposes of the legitimate interests pursued by the Us or by a third party.

In any case, We will gladly help clarify the specific legal basis that applies to the processing, mainly whether the provision of Personal Data is a statutory or contractual requirement or a requirement necessary to enter into a contract.RCS Exclusive Therapy is not responsible for decisions made by a client and is not subject to retaliation or liability.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will keep and use Your Data to the extent required to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this Data is used to strengthen the security or improve our Service's functionality, or We are legally obligated to retain this Data for more extended periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data are treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Protect provider/therapist against legal liability
Protec yourself if you may be a danger to self or others

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially standard means to protect Your Personal Data, We cannot guarantee its absolute security.

Categories of personal information collected, disclosed or sold

In this section, We summarize the categories of personal information that we've collected, broadcast, or sold and the purposes thereof. You can read about these activities in detail in the section titled "Detailed information on the processing of Personal Data" within this document.

Information We collect: the categories of personal information We collect

We have collected the following categories of personal information about You: identifiers, commercial information, and internet information.

We will not collect additional categories of personal information without notifying You.

How We collect information: what are the sources of the personal information We collect?

We collect the categories mentioned above of personal information, either directly or indirectly, from You when You use https://rcsexclusivetherapy.com

For example, You directly provide Your personal information when You submit requests via any forms on https://rcsexclusivetherapy.com. You also provide personal information indirectly when You navigate RCS Exclusive Therapy, LLC, as personal information about You is automatically observed and collected. Finally, We may collect Your personal information from third parties that work with us in connection with the Service or with the functioning of RCS Exclusive Therapy, LLC and features thereof.

How We use the information, We collect: sharing and disclosing of Your personal information with third parties for a business purpose

We may disclose the personal information We collect about You to a third party for business purposes. In this case, We enter a written agreement with such a third party that requires the recipient to keep the personal information confidential and not use it for any purpose(s) other than those necessary for the performance of the agreement.

We may also disclose Your personal information to third parties when You explicitly ask or authorize us to provide You with our Service.

To find out more about the purposes of the processing, please refer to the relevant section of this document.

Sale of Your personal information

For our purposes, the word "sale" means any "selling, renting, releasing, disclosing, disseminating, making available, transferring or otherwise communicating orally, in writing, or by electronic means, a consumer's personal information by the business to another business or a third party, for monetary or other valuable consideration."

This means that, for example, a sale can happen whenever an application runs ads, or makes statistical analyses on the traffic or views, or simply because it uses tools such as social network plugins and the like.Again this will not be done unless prior notice and/or consent is required.

Your right to opt-out of the sale of personal information

You have the right to opt-out of the sale of Your confidential information. This means that whenever You request us to stop selling Your Data, We will abide by Your request.

Such requests can be made freely, at any time, without submitting any verifiable request, simply by following the instructions below.

Instructions to opt-out of the sale of personal information

Suppose You'd like to know more or exercise Your right to opt out in regard to all the sales carried out by RCS Exclusive Therapy. In that case, LLC, both online and offline, You can contact us for further information using the contact details provided in this document.

What are the purposes for which We use Your personal information?

We may use Your personal information to allow the operational functioning of RCS Exclusive Therapy, LLC and features thereof ("business purposes"). In such cases, Your personal data will be processed in a fashion necessary and proportionate to the business purpose for which it was collected and strictly within the limits of compatible operational purposes.

We may also use Your personal information for other reasons such as for commercial purposes (as indicated within the section "Detailed information on the processing of Personal Data" within this document), as well as for complying with the law and defending our rights before the competent authorities where our rights and interests are threatened, or We suffer actual damage.

We will not use Your personal information for different, unrelated, or incompatible purposes without notifying You.

The right to request the deletion of Your personal information

You have the right to request that We delete any of Your personal information, subject to exceptions set forth by the law (such as, including but not limited to, where the information is used to identify and repair errors on RCS Exclusive Therapy, LLC , to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights etc.).

Suppose no legal exception applies as a result of exercising Your right. In that case, We will delete Your personal information and direct any of our service providers to do so as permitted within the law and requirements to keep client files.

How to exercise Your rights

To exercise the rights described above, You need to submit Your verifiable request to us by contacting us via the details provided in this document.

For us to respond to Your request, We must know who You are. Therefore, You can only exercise the above rights by making a verifiable request which must:

provide sufficient information that allows us to reasonably verify You are the person about whom We collected personal information or an authorized representative;
describe Your request with sufficient detail that allows us to understand, evaluate, and respond to it appropriately.

We will not respond to any request if we cannot verify Your identity and therefore confirm the personal information in our possession actually relates to You.

If You are an adult, You can make a verifiable request on behalf of a minor under Your parental authority.

You can submit a maximum number of two (2) requests over a period of 12 months.

How and when We are expected to handle Your request

We will confirm receipt of Your verifiable request within ten days and provide information about how We will process Your request.

We will respond to Your request within 45 days of its receipt. Should We need more time, We will explain to You why and how much more time We need. In this regard, please note that We may take up to 90 days to fulfill Your request.

Our disclosure(s) will cover the preceding 12-month period.

Should We deny Your request, We will explain to You the reasons behind our denial.

We do not charge a fee to process or respond to Your verifiable request unless such request is manifestly unfounded or excessive. In such cases, We may charge a reasonable fee or refuse to act on the request. In either case, We will communicate our choices and explain the reasons behind them.

Third-Parties used by RCS Exclusive Therapy, LLC

Our Service may contain links to other websites that we do not operate. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service before the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact us

By email: info@rcsexclusivetherapy.com

By phone US 9545590011

Any reproduction or redistribution of part or all of the contents of this site in any form is prohibited. This includes the source code of RCS Exclusive Therapy, LLC, all written content, visual representations of graphics, sounds, content, and videos displayed as part of the site.

You may not, except with our written permission, distribute or commercially exploit the content of RCS Exclusive Therapy, LLC. You may not transmit it or store it on any other website.